Experience The Sage Lifestyle by Sage Machado

Customer Care

Ordering:

We want to provide a variety of options that will help make your shopping experience easy; from ways to order to payment options.

Ways to Orders:

Online/Internet: Visit our web site at www.thesagelifestyle.com
Phone: Call 877.698.SAGE or 877.698.7243 or 323.931.0595

Payment Options:

We accept credit cards (Visa, MasterCard, American Express and Discover). Credit cards can be used when placing an order via internet or phone.

Sage Machado, Inc.
133 North Gramercy Place
Los Angeles, CA 90004

Changing or Cancelling an Order:

If you wish to change or cancel your order please contact us ASAP by e-mailing here or by calling 877.698.7243 or 323.931.0595. Orders that have shipped out can not be canceled.

Returns and Exchanges:

We are sorry but due to the unique nature of our product all sales are final. We cannot accept any returns for a refund, exchange or credit. If you need any guidance or have any questions with your purchase, please feel free to email customer service.

Repairs:

We stand behind the quality of all Sage merchandise. If your jewelry is in need of repair based on normal usage simply send back the item to us to be fixed. Charges may apply and you will be notified at the time the jewelry is assessed and prior to the beginning of the repair.

Lengthening:

Lengthening: $10 per inch for any stones plus UPS/shipping.
Shortening: no charge, only UPS/shipping.

Takes approximately 7-10 business days for sterling silver lengthening or shortening.

For your protection, please send all repairs via UPS or insured Parcel Post to the following address:

Sage Machado, Inc.
c/o Repairs Department
133 North Gramercy Place
Los Angeles, CA 90004

Shipping & Delivery:

Holiday Schedule:
We will be closed Dec 24 & Dec 25, 2012 and Jan 1, 2013.
There will be no shipping on Dec 24, Dec 25, Dec 31,2012 and Jan 1, 2013.

Applies to U.S. Residences only. Sorry, offer does not apply to Alaska, Hawaii or International (including Canada) destinations. This offer does not apply to orders that contain any sale merchandise.

All orders are shipped insured through UPS. In the event of a delay you will be notified immediately. UPS will not deliver to a P.O. box. California State residents will be charged an additional 9.25% for California State Taxes.

For overnight delivery, orders must be submitted Monday through Friday by 12 p.m. PST (Pacific Standard Time). Overnight delivery orders placed on Thursday after 12 p.m. PST through Friday 12 p.m. PST will arrive on Monday. Overnight delivery orders placed on Friday after 12 p.m. PST and over the weekend will arrive on Tuesday.

Delivery Option
Sage Processing Time
Carrier Delivery Time
Total Delivery Time
UPS Ground
2 business days
5-6 business days
7-8 business days
UPS 3 Day Select
2 business days
3 business days
5 business days
UPS 2nd Day Air
1 business day
2 business days
3 business days
UPS Next Day Air
1 business day
1 business day
2 business days


International Orders:

Please email or call 323.931.0595 or toll-free 877.755.SAGE / 877.755.7243 for ALL international orders if you would like to know your shipping charges prior to placing order. Otherwise we will email you with the shipping charges shortly after your order has been processed.

Note that any duties and taxes incurred are the responsibility of the recipient and are payable upon receipt of the goods. For information regarding duties and taxes please contact your customs office.

TheSageLifestyley.com does not ship to APO/AP addresses.

Shipping to Canada:

Shipping prices are stated in U.S. dollars. Delays are common when shipping to Canada due to handling of duty and GST, please factor this in when placing your order. We do not offer overnight delivery to Canada. Please allow approximately ten business days from the date your order was placed for arrival.